Privacy Policy of Contenta360

The privacy and security of our users’ data are of utmost importance to Contenta360. This Privacy Policy describes how we collect, use, store, and protect the personal information of users of our platform. By using the Contenta360 platform, you agree to the terms and conditions of this Privacy Policy.

1. Information Collected

1.1 Registration Information: When creating an account on the Contenta360 platform, we collect personal information provided by you, such as name, email address, and password. You may also choose to log in using your social login credentials (e.g., Facebook or Google). This information is necessary for the creation and management of your account.

1.2 Profile Information: To enhance your experience on the platform, you may choose to provide additional information to your profile, such as travel preferences, interests, and specialties. This information is optional and helps personalize recommendations of tour guides based on your preferences.

1.3 Payment Information: When you make a payment on the Contenta360 platform, we collect payment information, such as credit card details or other payment methods used. This information is collected and processed through third-party payment service providers, who have their own terms and privacy policies.

1.4 Communication Information: We may collect information from communications you have with us, including emails, chat messages, and other types of interactions on the platform. This information is necessary for customer support and to improve the quality of service.

1.5 Usage Information: We automatically collect information about how you interact with the Contenta360 platform, including access data, activity logs, IP address, device and browser information, cookies, and similar technologies. This information is used for data analysis, security, personalization, and continuous improvement of the platform.

2. Use of Information

2.1 Service Provision: We use the collected information to provide and operate the Contenta360 platform, including creating user accounts, connecting travelers and tour guides, managing bookings, processing payments, and facilitating communication between the parties involved.

2.2 Personalization and Recommendations: We use the information to personalize users’ experience on the platform by providing tour guide recommendations based on the preferences and interests recorded in travelers’ profiles.

2.3 Communication: We use the contact information provided to send relevant notifications about bookings, payments, platform updates, and other service-related information. We may also send marketing communications if you have given prior consent to receive them. You can opt out of receiving marketing communications at any time.

2.4 Service Improvement: We use the collected information to analyze and improve the quality of the Contenta360 platform, including enhancing features, security, performance, usability, and personalization.

3. Sharing of Information

3.1 With Tour Guides (Advisors): We share travelers’ information, such as name, booking dates, and preferences, with the selected tour guides for the provision of contracted services. This is necessary to enable tour guides to provide the best possible experiences to travelers.

3.2 Service Providers: We may share information with third-party service providers who assist us in operating the platform, such as payment processors, hosting services, data analytics, security services, and customer support. These service providers have limited access to personal information necessary to perform their functions and are obligated to maintain the confidentiality of such information.

3.3 Legal Compliance and Rights Protection: We may disclose personal information when required by law, regulation, legal process, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, safety, or property, as well as the rights, safety, and property of our users.

4. Data Security

We take data security very seriously. We implement appropriate technical, administrative, and physical measures to protect personal information against unauthorized access, misuse, alteration, or unauthorized disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of data.

5. Data Retention

We retain users’ personal information for as long as necessary to provide the requested services and comply with legal obligations. After this period, the information will be deleted or anonymized in a manner that no longer identifies the user.

6. Your Rights

Users of the Contenta360 platform have the right to access, correct, update, or delete their personal information, as well as to limit or object to the processing of such information, in accordance with applicable data protection laws. To exercise these rights or if you have any questions or concerns about data privacy and security, please contact us through the provided contact information in the platform’s contact section.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect current practices and policies of Contenta360. We recommend that you review this policy regularly to stay informed about how we handle users’ personal information.

Effective Date: This Privacy Policy was last updated on 05/22/2023 and is effective as of that date.